Structured Dispute Resolution & Escalation Framework
Expert Stocks Consultancy maintains a structured, time-bound internal grievance handling mechanism. If you have an inquiry, technical issue, or formal complaint, please follow the escalation path below.
L1
Support Desk
24–48 Hours Response
L2
Grievance Officer & Compliance Cell
Internal Resolution
01Tier 1 · First Contact
TAT: 24–48 Hours
Client Support Desk
For service onboarding, research access, invoice clarification, or technical assistance, reach out directly to our dedicated customer desk:
EMAIL SUPPORT
info@expertstocks.in
PHONE & WHATSAPP
+91 92388 37041
Operating Hours: Monday to Friday, 9:00 AM to 4:00 PM IST (Excluding NSE/BSE Exchange Holidays).
02Tier 2 · Internal Escalation
Statutory SLA: 21 Calendar Days
Grievance Officer & Compliance Cell
If your issue is not resolved within 3 business days by the Client Support Desk, or if the proposed resolution is unsatisfactory, you may register a formal grievance with our designated Grievance Officer:
DESIGNATION & DEPARTMENT:Grievance & Compliance Cell
ESCALATION EMAIL:support@expertstocks.in
REGISTERED OFFICE ADDRESS:ITC Park, Belapur Station Complex, Sector-11, CBD Belapur, Navi Mumbai, Maharashtra 400614