Version 1 · Effective 1 January 2026
Grievance Redressal & Escalation Policy
Expert Stocks Consultancy is committed to resolving client complaints and grievances in a prompt, transparent, and fair manner.
Level 1: Client Support Desk
If you encounter an issue or have a concern regarding research delivery, billing, or portal access, please contact our support team first:
- Email: info@expertstocks.in
- Telephone / WhatsApp: +91 73894 87726
- Operating Hours: Monday to Friday, 9:00 AM to 4:00 PM IST
- Turnaround Time: Within 24 to 48 working hours.
Level 2: Grievance Officer Escalation
If your concern remains unresolved after 3 business days or the resolution is unsatisfactory, you may escalate directly to our designated Grievance Officer:
- Grievance Officer: Grievance & Compliance Cell
- Email: grievance@expertstocks.in
- Address: ITC Park, Belapur Station Complex, Sector-11, CBD Belapur, Navi Mumbai, Maharashtra 400614
- Resolution SLA: All formal grievances are resolved within a statutory maximum of 21 calendar days.
Level 3: SEBI SCORES & Regulatory Escalation
If your grievance is not resolved to your satisfaction through our internal escalation matrix, you may lodge a complaint with the market regulator:
- SEBI SCORES Portal: https://scores.sebi.gov.in
- Toll-Free SEBI Investor Helpline: 1800 22 7575 / 1800 266 7575
- SEBI ODR Portal: https://smartodr.in for online dispute resolution.